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Paper Does Not Feed Properly or Paper Jams
Paper Does Not Feed Properly
Paper Jams
Paper Does Not Feed Properly
Ensure that the ink tanks are installed correctly.
Confirm the paper conditions.
If using a non-Canon brand media, ensure that the paper is not too thick (less than 28 lb/less than 105
gsm).
Ensure that the number of sheets loaded does not exceed the recommended level.
Ensure that the paper is not creased, curled or wrinkled.
Setting fewer sheets of paper may improve paper feeding.
See Compatible Media Types
Ensure that the left edge of the paper just touches the paper guide.
Make sure there are no foreign objects on the sheet feeder.
When printing envelopes, refer to "Envelopes", and prepare the envelopes before
printing.
Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are
placed in landscape orientation, they may not feed properly.
When using transparencies, load one sheet of plain paper in the printer first, and
then place the transparencies in front of it.
The last transparency may not feed properly unless there is a sheet of plain paper behind it.
You may need to clean paper feed rollers. Follow the procedure below.
1 Ensure the printer is turned on and there is no paper loaded in the printer.
2 Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box directly from the Start menu
3 Click the Maintenance tab.
4 Click the Roller Cleaning icon.
5 The confirmation message is displayed. Follow the instruction on the screen.