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Troubleshooting
9
The letter "E" and numbers appear in the LCD.
Q Is the machine working properly?
A Unplug the machine and wait approximately 3 minutes to 5 minutes, then plug it in again. If the
message is still displayed, unplug the machine and contact your local authorized Canon dealer or
the Canon help line.
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the information in this
chapter, contact your local authorized Canon dealer or the Canon help line.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug the power cord
immediately, and then contact your local authorized Canon dealer or the Canon help line. Do not
attempt to disassemble or repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
If you need to contact your local authorized Canon dealer or the Canon help line, make sure you have
the following information:
• Product name
MF5630/5650
• Serial number
The serial number is on the label located at the back of the machine.
• Software version number
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results