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CHAPTER
5-1
Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x
OL-13418-01
5
Troubleshooting the Web Conferencing
Installation
This chapter describes how to troubleshoot common problems that can occur while installing Cisco
Unified MeetingPlace Web Conferencing.
This chapter contains the following sections:
• Installation Problems, page 5-1
• Server Connection Problems, page 5-3
• Meeting Room Connection Problems, page 5-3
Installation Problems
This section contains the following information:
• What to Do First, page 5-1
• Checking That the Cisco MCS Operating System Version Meets the Requirement, page 5-2
• Obtaining Additional Assistance, page 5-3
What to Do First
If the web server is not working properly, try the following troubleshooting tasks:
1. Restart the Cisco Unified MeetingPlace Web Conferencing services:
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
c. If you stopped any other gateway services, reboot them by right-clicking the service and
choosing Start.
d. Close the Services control panel.
2. If the server is still not working properly, check the debug log for a possible time zone/daylight
savings setting problem. Perform the
“To Check For a Time Zone/Daylight Savings Time Conflict”
procedure on page 5-2.
3. If the server is still not working properly, reboot the server.