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Copyright © 2006, Cognitive - 1.800.525.2785 87
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Common Issues
The following issues are based on technical support records of user questions.
LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS
Label skipping can frequently be corrected by performing a printer
calibration. Refer to the calibration section of Chapter 4.
If label skipping continues to occur, inspect the label or software application
to verify the page length being sent to the printer does not exceed the
physical length of the label.
READY LIGHT IS RED
Make sure that the printhead mechanism is firmly latched into position on
both sides.
Make sure that the printer is in the proper print mode and the correct
accessories are installed. Thermal Transfer printers set to TT mode create
errors when printing a label if a ribbon is not installed.
If the printer feeds out multiple blank labels, it needs to be calibrated. Refer
to the calibration section of Chapter 4.
Make sure that the correct power supply for the printer is being used. The C
Series printers use a 90-264VAC output power supply. The output voltage is
printed on the power supply.
PRINTER DRIVERS
Printer drivers are available for download from the Cognitive web site. For
more information on where to download printer drivers please reference
Chapter 3: Installing the Printer Drivers part of this User’s Guide.
SETTING UP AN ETHERNET PRINTER
Download the C Series Administrator Configuration tool for easy access to
setting these values from the Companion CD included with the printer or
from the Cognitive web site. These settings can also be configured by
connecting the printer to a PC using the parallel or serial port (Refer to
Chapter 2 for details regarding parallel or serial port set up).