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Problem Action to take
Placement of the scanned image appears to be
wrong.
The scanner might need to be recalibrated. See
the HP 9200C Digital Sender Support Guide for
instructions.
The image quality is poor.
● Make sure that the document you are trying
to send is placed correctly: face-up in the
ADF or face-down on the glass.
● Make sure that the glass is clean. If the
glass is dirty, clean it with a dry, soft cloth.
● If you are scanning from the ADF, try
scanning from the glass. If the image that
was scanned from the glass is better, clean
the ADF. See
Cleaning.
● If possible, try changing some of the scan
settings, such as resolution or file type, to
improve the image quality.
The ADF feeds multiple sheets, skews papers,
or jams frequently.
● Adjust the guides so that they are snug
against the stack but do not bend the stack.
● The maximum number of pages that the
ADF can hold is 50 or fewer, depending on
the type of paper that is being loaded.
● The maximum number of pages that the
output tray can hold is 50 or fewer. Make
sure that more pages are not stacking up in
the output tray.
● Clean the separation pad and the rollers.
See
Cleaning.
● If the mylar sheet has recently been
replaced, verify that it was correctly
installed. See
Replacing the mylar sheet.
● The type of paper that is being loaded might
not meet the required specifications. See
Loading documents in the ADF for paper
specifications.
● See
Avoiding ADF jams for more
suggestions.
ENWW Troubleshooting 35