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Troubleshooting
iPAQ Connection Point CP-2E User Guide 7–3
Cannot
access
access
Internet
(external web
pages) on my
PC through
the
Connection
Point CP-2E
(but can
access the
configuration
pages).
Modem is not on. Turn on DSL or cable modem.
No valid IP
address on
Connection Point
CP-2E.
Go to Connection Point CP-2E Home
Page. Click Renew Internet IP Address
icon. Then, Renew Internet IP.
ISP service is
down.
Verify that DSL or cable modem is on
and working properly by checking the
modem’s LEDs. Consult modem
documentation or ISP for information
regarding modem status.
Previous MAC
address was not
released by cable
or DSL modem.
Reset the cable or DSL modem: unplug
power to modem for anywhere from
several minutes to several hours.
Contact ISP for more information.
Connection Point
CP-2E Internet
settings not
properly
configured.
ISP may require additional configuration
information: PPPoE account user name
and password, DNS, device name, or
MAC address. Contact ISP for specific
requirements and add them to your
configuration.
ISP requires MAC
address of
device
connected to
Internet.
Refer to Chapter 5 section on MAC
Spoofing.
Symptom Possible Cause Solution