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Troubleshooting 2-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM
Pages: 38 Words: 6418 Template: c:\program files\microsoft office\templates\compaq\ref.dot
Part Number: 128679-006 File name: Ch02
chapter
2
T
ROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process:
1. Complete the preliminary steps listed in Section 2.1.
2. Run the Power-On Self-Test (POST) as described in Section 2.3.
3. Run Computer Setup as described in Section 2.5.
4. If you are unable to run POST or if the problem persists after
running POST, perform the recommended actions described in the
diagnostic tables in Section 2.5.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are
given.
■
Repeat POST after each recommended action until the problem is
resolved and the error message does not return.
■
When the problem is resolved, stop performing the troubleshooting
steps and do not complete the remaining recommended actions.
■
Refer to Chapter 5 for recommended removal and replacement
procedures.
■
If the problem is intermittent, check the computer several times to
verify that the problem is solved.