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2-28 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM
Part Number: 128679-006 File name: Ch02
Table 2-15
Solving Modem Problems
Problem Possible Cause Solution
Modem loses
connection.
The cable
connection from the
phone line to the
modem is loose.
Ensure that the telephone
cable is properly
connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
Select Start ! Setting !
Control Panel
!
Modems.
From the General tab of
the Modems Properties
page, select Dialing
Properties.
From the My Locations
tab of the Dialing
Properties page, check
the box labeled This
location has call waiting.
Select *70, 70#, or 1170
from the drop-down list to
disable call waiting.
There is noise or
excessive traffic on
the phone line.
Try connecting at a later
time.
Modem is not
responding.
Modem is not set up
correctly in system
BIOS.
Check the computer
BIOS setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Continued