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Troubleshooting 2-31
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM
Part Number: 128679-006 File name: Ch02
Table 2-15
continued
Problem Possible Cause Solution
No dial tone
(continued)
The modem is not
responding to
commands from the
computer keyboard.
Verify the modem and
computer are connected:
1. Select Start !
Programs !
Accessories !
HyperTerminal, then
go to Terminal Mode.
2. Type AT and press
the Enter key. If the
modem displays OK,
the modem and
computer are working
together. If the
modem displays
ERROR, or does not
respond, restart the
computer and repeat
step 1.
3. Type ATDT and listen
for dial tone.
4. Type ATH0 to hang
up.
Modem does
not connect at
highest speed.
Line conditions in
your area or in the
area you are calling
may not support
the highest
connect speeds.
Have your telephone line
checked by your local
telephone service
provider.
Try dialing an alternate
telephone number for the
service you are using.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that
may be using the same
telephone line, then
redial.
Continued