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Troubleshooting 2-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM
Part Number: 128679-006 File name: Ch02
2.6 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct
some common hardware, memory, and software problems. It also
explains several types of messages that are displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms
of the computer malfunction against the problem description in the
Troubleshooting tables to avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible
solutions before replacing parts:
■
Verify that cables are connected properly to the suspected
defective parts.
■
Verify that all required device drivers are installed.
■
Verify that all printer drivers have been installed for each
application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the
Compaq Web site. By registering for this utility, you can stay up-to-date
with software and hardware information specific to your system.
■
Verify that cables are connected properly to the suspected
defective parts.
■
Select the Categories menu, then select a category from the
drop-down list.
■
To register, follow the instructions on the Info Messenger page.
When your registration is complete, you can:
■
Implement your customized search from the Info Messenger
page whenever you prefer.
■
Set Info Messenger to send you the information by email as it
becomes available.
Info Messenger will also inform you if there are updates available to the
system ROM for your computer.