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Troubleshooting the Video Subsystem
Problem
l Monitor not operating
l Monitor interface cable not connected correctly or is faulty
l Video logic problems
Action
1. Check the system and power connections to the monitor.
2. Run the video tests in the Dell Diagnostics.
If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions."
If the tests did not run successfully see "Getting Help," for instructions on obtaining technical assistance.
Troubleshooting the System Board
Problem
l Error message indicating a system board problem
Action
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2. Open the front bezel.
See "Removing the Front Bezel."
3. Remove the system cover.
4. Remove all expansion cards except the SCSI host adapter card for the boot drive.
5. Replace the system cover, reconnect the system to power, and turn on the system.
6. Run the system board tests in the Dell Diagnostics.
If the tests does not run successfully, see "Getting Help," for instructions on obtaining technical assistance.
7. Turn off the system, disconnect it from power, and remove the system cover.
8. Reinstall one of the expansion cards that you removed in step 4.
9. Replace the system cover, reconnect the system to power, and turn on the system.
10. Run the system board tests again.
Did the tests run successfully?
If the tests does not complete successfully, see "Getting Help," for instructions on obtaining technical assistance.
11. Repeat steps 8 through 10 for the remaining expansion cards that you removed in step 4.
If you have reinstalled all of the expansion cards and the problem still persists, see "Getting Help," for instructions on obtaining technical assistance.
Troubleshooting the Diskette Drive
Problem
l Error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics
Action