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l Electronic Support Service
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
l Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
l Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computer systems.
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone
number to call, see "Dell Contact Numbers."
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
For the TechFax telephone number to call, see "Dell Contact Numbers."
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate
and report on your order. For the telephone number to call, see "Dell Contact Numbers."
Technical Support Service
Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually
in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support
staff use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, see "Before You Call" and then call the number for your country as listed in "Dell Contact Numbers."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip
handy when you call. For the telephone number to call, see "Dell Contact Numbers."
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at http://www.dell.com/. For the
telephone number to call to speak to a sales specialist, see "Dell Contact Numbers."
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see "Dell Contact Numbers."
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.