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Contents 5
Transferring Information to a New Computer . . . . . . 54
Microsoft
®
Windows
®
XP . . . . . . . . . . . . . 54
Windows Vista
®
. . . . . . . . . . . . . . . . . . 58
Setting Up a Home and Office Network
. . . . . . . . . 59
Connecting to a Network Adapter
. . . . . . . . . 59
Setting Up a Network in the
Microsoft
®
Windows
®
XP
Operating System
. . . . . . . . . . . . . . . . . . 60
Setting Up a Network in the
Windows Vista
®
Operating System . . . . . . . . 60
Connecting to the Internet
. . . . . . . . . . . . . . . . 60
Setting Up Your Internet Connection
. . . . . . . . 61
2 Solving Problems. . . . . . . . . . . . . . . . . . . 63
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . 63
Battery Problems
. . . . . . . . . . . . . . . . . . . . 63
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . 64
CD and DVD drive problems
. . . . . . . . . . . . 65
Hard drive problems
. . . . . . . . . . . . . . . . 66
E-Mail, Modem, and Internet Problems
. . . . . . . . . 66
Error Messages
. . . . . . . . . . . . . . . . . . . . . 68
Keyboard Problems . . . . . . . . . . . . . . . . . . . 69
Lockups and Software Problems
. . . . . . . . . . . . 70
The computer does not start up
. . . . . . . . . . 70
The computer stops responding
. . . . . . . . . . 70
A program stops responding
. . . . . . . . . . . . 70
A program crashes repeatedly
. . . . . . . . . . . 70
book.book Page 5 Monday, October 6, 2008 11:38 AM