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Getting Help 103
Getting Help
Obtaining Assistance
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in "Troubleshooting Your System" on page 79.
2
Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 107), and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 103.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Support Service" on page 104 and "Before
You Call" on page 105.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL
SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)