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92 Troubleshooting Your System
12
Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 103.
13
For each expansion card you removed in step 9, perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Open the system. See "Opening the System" on page 46.
c
Reinstall one of the expansion cards.
d
Close the system. See "Closing the System" on page 47.
e
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 103.
Troubleshooting the Microprocessor
Problem
• Error message indicates a microprocessor problem.
• A heat sink is not installed for the processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3
Open the system. See "Opening the System" on page 46.
4
Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on
page 71.
5
Close the system. See "Closing the System" on page 47.
6
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 103.