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Finding Information 13
• Solutions — Troubleshooting hints and
tips, articles from technicians, and
online courses, frequently asked
questions
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as memory, the hard
drive, and the operating system
• Customer Care — Contact information,
service call and order status, warranty,
and repair information
• Service and support — Service call
status and support history, service
contract, online discussions with
technical support
• Reference — Computer
documentation, details on my computer
configuration, product specifications,
and white papers
• Downloads — Certified drivers,
patches, and software updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the
appropriate support site.
NOTE: Corporate, government, and
education customers can also use the
customized Dell Premier Support website
at premier.support.dell.com .
• Desktop System Software (DSS)— If
you reinstall the operating system for
your computer, you should also reinstall
the DSS utility. DSS provides critical
updates for your operating system and
support for Dell™ 3.5-inch USB floppy
drives, optical drives, and USB devices.
DSS is necessary for correct operation of
your Dell computer. The software
automatically detects your computer
and operating system and installs the
updates appropriate for your
configuration.
To download
Desktop
System Software:
1
Go to
support.dell.com
and click
Downloads
.
2
Enter your Service Tag or product
model.
3
In the
Download Category
drop-down
menu, click
All
.
4
Select the operating system and
operating system language for your
computer, and click
Submit.
5
Under
Select a Device
, scroll to
System
and Configuration Utilities
, and click
Dell Desktop System Software
.
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