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Contents 5
Drive Problems . . . . . . . . . . . . . . . . . . . . . 58
Optical drive problems
. . . . . . . . . . . . . . . 59
Hard drive problems
. . . . . . . . . . . . . . . . 60
E-Mail, Modem, and Internet Problems
. . . . . . . . 60
Error Messages
. . . . . . . . . . . . . . . . . . . . . 63
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 64
Lockups and Software Problems
. . . . . . . . . . . . 65
The computer does not start up
. . . . . . . . . . 65
The computer stops responding
. . . . . . . . . . 65
A program stops responding
. . . . . . . . . . . . 65
A program crashes repeatedly
. . . . . . . . . . 65
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . 66
A solid blue screen appears
. . . . . . . . . . . . 66
Other software problems
. . . . . . . . . . . . . 67
Media Card Reader Problems
. . . . . . . . . . . . . . 68
Memory Problems
. . . . . . . . . . . . . . . . . . . . 69
Mouse Problems
. . . . . . . . . . . . . . . . . . . . 70
Network Problems
. . . . . . . . . . . . . . . . . . . 71
Power Problems
. . . . . . . . . . . . . . . . . . . . . 72
Printer Problems
. . . . . . . . . . . . . . . . . . . . 73
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 74
Sound and Speaker Problems
. . . . . . . . . . . . . 75
No sound from speakers
. . . . . . . . . . . . . . 75
No sound from headphones
. . . . . . . . . . . . 76