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Solving Problems 23
Problems writing to a CD-RW drive
DVD drive problems
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original
CD is defective.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 35.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the
CD drive is not listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your CDs. To access
help files, see page 21.
CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on power
conservation modes, see the Tell Me How help file or search for the keyword standby in Windows
Help. To access help files, see page 21.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original
DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the
DVD drive is not listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access
help files, see page 21.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 49.