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24 Solving Problems
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Hard drive problems
E-Mail, Modem, and Internet Problems
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties
.
3
Click the
Tools
tab.
4
Under
Error-checking
, click
Check Now
.
5
Click
Start.
CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the
modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you
hear a click when you insert the telephone line connector into the modem.
CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a
telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices
sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then
bypass them and use the telephone to connect the modem directly to the telephone wall jack.
USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)