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44 Advanced Troubleshooting
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Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
NOTE: The Service Tag for your computer is located at the top of each test screen.
2
If a problem is encountered during a test, a message displaying the error code and a
description of the problem appear. Write down the error code and problem description and
follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 90).
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
Close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and
restart the computer, close the
Main
Menu
screen.
Option Function
Express
Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and
requires you to answer questions periodically.
Custom
Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and problem description.
Help Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all devices from
system setup, memory, and various internal tests and displays it in the device list
in the left pane of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test settings.