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34 Solving Problems
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Scanner Problems
NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,
call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
®
—
1
Click the
Start
button.
2
Click
Control Panel
.
3
Click
Printers and Other Hardware
.
4
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
5
Click
Properties,
and then select the
Ports
tab. For a parallel printer, ensure that the
Print to the
following port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the
following port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• If your scanner has a power cable, ensure that the power cable is firmly connected to a working
electrical outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the scanner.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT
®
WINDOWS
®
—
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.