Filter
Top Products
8
Troubleshooting
To get help with your Dell PowerEdge RAID Controller (PERC) H310, H710, H710P and H810, you can contact your Dell
Technical Service representative or see dell.com/support.
BIOS Error Messages
The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks connected to
the controller. You can boot from or access the physical disks without a driver.
Discovery Error Message
Error Message:
A discovery error has occurred, please power cycle the system
and all the enclosures attached to this system.
Probable Cause: This message indicates that discovery did not complete within 120 seconds. The SAS cables
for your system might be improperly connected.
Corrective
Action:
Check the cable connections and fix any problems. Restart the system.
Extra Enclosure Error Message
Error Message:
There are X enclosures connected to connector Y, but only
maximum of 4 enclosures can be connected to a single SAS
connector. Please remove the extra enclosures then restart your
system.
Probable Cause: This message is displayed when the BIOS detects more than four enclosures connected to a
single SAS connector.
Corrective
Action:
You must remove all additional enclosures and restart your system.
Cache Data Lost Error Message
Error Message:
Cache data was lost, but the controller has recovered. This
could be due to the fact that your controller had protected
cache after an unexpected power loss and your system was
without power longer than the battery backup time. Press any
key to continue or 'C' to load the configuration utility.
Probable Cause: This message is displayed under the following conditions:
• The adapter detects that the cache in the controller cache has not yet been written to
the disk subsystem.
71