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118 Troubleshooting Your System
22
Run the appropriate online diagnostic test to see whether the diskette
drive works correctly.
23
Repeat step 17 through step 22 until all expansion cards are reinstalled or
one of the expansion cards causes the tests to fail.
If the problem is not resolved,
see
"Getting Help" on page 137
.
Troubleshooting an Optical Drive
Problem
• System cannot read data from a CD or DVD in an optical drive.
• Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Remove the bezel. See "Removing the Bezel" on page 95.
2
Try using a different CD or DVD that you know works properly.
3
Enter the System Setup program and ensure that the drive’s IDE
controller is enabled. See "Using the System Setup Program" on page 31.
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 127.
5
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6
Open the system. See "Opening the System" on page 47.
7
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
8
Ensure that a power cable is properly connected to the drive.
9
Close the system. See "Closing the System" on page 47.
book.book Page 118 Wednesday, April 15, 2009 8:47 PM