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Departmental Switch Models DS-16B and DS-8B Web Tools User Guide
Customer Support
Documenting the Problem
If the EMC Customer Support Center requests information regarding
the problem, please document it completely, making sure to include
the following information:
❑ Your company name and address
❑ Your name
❑ Your telephone number
❑ The importance of the problem, so that it can be assigned a
priority level
To expedite the processing of your support request, you can
photocopy this list and include it with the package.