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Troubleshooting
ATCA-7150 and RTM-ATCA-7150 Getting Started (6806800G42B)
109
To solve the problem, proceed as follows:
1. Make sure that the network module that you use is installed in the server system and works
normally. For details, refer to the respective system documenation.
2. The setting in the network module is suitable for the ATCA-7150. For details, refer to the
respective system documentation.
3. If the problem persists, see Uncertain Exceptions on page 109.
A.11.3 A Fault Occurs in Software
Description
A fault may occur in software.
Solution
To solve the problem, proceed as follows:
1. Check whether the problem is caused by software fault.
2. Check whether the ATCA-7150 has the minimum memory required by the software.
3. Check whether the design of the software is applied to the server.
4. Check whether other software can run on the ATCA-7150.
5. Check whether this software can run on other ATCA-7150s.
6. If an error message is generated when you use the software, refer to the document
shipped with the software to get the details on the message and solution.
7. Contact Emerson Network Power technical support engineer to handle the problem.
A.12 Uncertain Exceptions
When you diagnose the faulty ATCA-7150, check whether the ATCA-7150 or the shelf has a
fault.
z If all ATCA-7150s have the same symptom, it is very likely that a fault occurs in the shelf.
For details, refer to the respective system documentation.
z If the shelf has multiple ATCA-7150s and one ATCA-7150 is faulty, troubleshoot the faulty
ATCA-7150.