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8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head up to 4 times, leave the product turned on
and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of
the ink cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Nozzle Check
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Nozzle Check.
You see a window like this:
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