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100 Solving Problems
Miscellaneous
Problems
The image is inverted, as if viewed
in a mirror.
Turn off
Mirror Image or Flip
Horizontal
in the printer software
or the mirror setting in your
program. See “Customizing
Windows Print Settings” on
page 25 or “Customizing
Macintosh Print Settings” on
page 38 to access Advanced settings.
The printer prints blank pages.
■ Make sure your printer is
selected in the Print window
(Windows), is the active printer
in the Chooser (Macintosh OS
8.6 to 9.x), or is selected in the
Format for drop-down list on
the Page Setup window and
Printer drop-down list on the
Print window (Macintosh
OS X).
■ Clean the print head nozzles; see
“Cleaning the Print Head” on
page 73 for instructions.
You see incorrect characters.
■ Make sure the interface cable is
securely connected at both ends
and meets the system
requirements on page 105.
■ Make sure your printer is
selected in the Print window
(Windows), is the active printer
in the Chooser (Macintosh OS
8.6 to 9.x), or is selected in the
Format for drop-down list on
the Page Setup window and
Printer drop-down list on the
Print window (Macintosh
OS X).
■ If you’re using a switch box or
USB hub with your printer,
connect the printer directly to
your computer instead.
The margins are incorrect.
■ Make sure the paper settings are
correct for your paper size. See
“Printing in Windows” on
page 21 or “Printing on a
Macintosh” on page 31.
■ Choose the correct margins for
your paper size. The margins
must be within the printable
area of the page; see “Printable
Area” in your on-screen User’s
Guide.
■ If you’re using Macintosh OS X
make sure you choose the same
printer in the Page setup
window and the Print window.
■ Place your paper against the
right side of the sheet feeder
with the edge guide snug against
it.