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Your dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first call for
advice on problems. They can often solve problems quickly
and easily as well as give you advice on the next step to take.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure
our clients have access to advice. Operators on the Helpdesk
can aid you in diagnosing hardware and software problems.
They can also advise you on the latest EPSON products and
where the nearest dealer or service agent is located. Many
types of queries are answered here.
The Helpdesk numbers are:
Phone: (02) 9903 9040
Fax: (02) 9903 9189
We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster
we can help solve the problem. This information includes the
User’s Guide
for your EPSON product, type of computer,
operating system, application programs, and any other
information you feel is required.
8
Troubleshooting
R
Keywest Ref. Guide
Rev.c
A5 size Chapter 8
10-09-97 DR, pass 0
Troubleshooting
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