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7
Maintenance and Troubleshooting
7-21
R4C0910
Rev. C
A5 size TRBLE.FM
1/12/00 Pass 3
R
Proof Sign-off:
SEI Y.Takasaki M.Fujimori
M.Fujimori
SEI M.Kauppi
Software is not installed
properly and EPSON
TWAIN Pro does not appear
in the TWAIN Data Source
list.
Make sure your software is installed
correctly.
For Windows 98 users:
Check if your scanner name appears
under Imaging Device hardware type
without a ? or ! mark in the Device
Manager menu. To view this menu,
right-click the
My Computer
icon on
the Desktop, click
Properties
, then
click the
Device Manager
tab. If
your scanner appears with a ? or !
mark, or appears as an Unknown
devices hardware type, click
Remove
while your scanner is connected and
t ur n ed o n to r e mo v e i t fr o m t h e De v i ce
Manager menu. Then reinstall EPSON
TWAIN Pro. See “Recovering from
Scanner Software Installation
Problems on Windows 98” on page
7-28 for details.
Note:
If the EPSON Scanners Driver Disk is
requested when reinstalling the scanner
software, insert the Scanner Software CD
in the CD-ROM drive and make sure to
specify the correct drive letter, the
EPSON
folder, the folder of your preferred
language, and the
Win98
folder as the
location.
You can’t select optional equipment (Automatic Document
Feeder or Transparency Unit).
Cause What to do
Option is not installed
properly.
Make sure the optional equipment is
installed correctly. See Chapter 6.