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Printed output is not what you expect
If the printer does not print correctly, try the self test described
on page
1-13.
If the self test works properly,
t
It
e
printer is all
right and the problem probably lies in the co
puter, the
software, or the interface cable. (Be sure to use a shielded
cable.) If the self test does not work, contact your dealer or a
qualified service person..
Check the printer settings within your software program.
Use the hex dump mode to pinpoint communication problems
between the printer and your application program. To enter
the hex dump mode, hold down the
Load/Eject and Font
buttons and turn on the printer. Then send data from the
computer. The printer prints the exact codes it receives from
the computer in hexadecimal format. You can analyze this
information to isolate problems.
The printer sounds like it is printing, but nothing prints.
The print head nozzles may be clogged. Turn the Pause light
on. Next, hold down the
AH
button and press the Pause button
for two seconds to clean the print head. See “Cleaning the
Print
Head” earlier in this chapter.
Dots are missing in printed characters or graphics.
The print head nozzles may be clogged. Turn the Pause light
on. Next, hold down the
AH
button and press the Pause button
for two seconds to clean the print head. See “Cleaning the Print
Head” earlier in this chapter.
Set the Mixed text/graphics mode to on in the default-settings
mode. See “Using the Default-Settings Mode” in Chapter
2.
Set the Network interface mode to on in the default-settings
mode. See “Using the Default-Settings Mode” in Chapter
2.
h4aintenance
and Troubleshooting
3-9