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• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Paper Jam Problems Inside the Product
Paper Loading Capacity
Related topics
Loading Paper
Paper Jam Problems Inside the Product
If paper has jammed inside the product, follow the steps below to clear the jam.
1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed slot.
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