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Introduction
QMS 4525 Print System User's Guide6-2
Introduction
This chapter address common printer problems and provides instruc-
tions on how to correct them.
Preventing Media Jams
Many media jams are caused by handling the media improperly. This
section provides suggestions for the storage, handling, and loading of
print media that will help you avoid common media-handling prob-
lems.
Make sure the media is installed correctly and is not folded, wrin-
kled, or torn.
Make sure the media is approved for use in the QMS 4525
printer. Refer to appendix B, “Technical Specifications.”
Discard the top and bottom sheets of every ream. The higher glue
content of these sheets can cause paper jams and image degra-
dation over time.
Do not fill the paper input bins too full: the upper bin holds up to
600 sheets of paper, and the lower bin holds up to 1600 sheets.
If the printer feeds double sheets, remove the paper from the
paper bin and fan the edges. The sheets may be sticking
together.
Store media away from moisture and humidity that may cause the
edges of media to turn up or wrinkles to occur. The recom-
mended relative humidity during operation is 30%-80% non-con-
densing.
Load the paper printing side down in the paper input bins. The
printing side of the paper is indicated on the paper wrapping.
If none of the above alleviates repeated media jamming, contact
QMS Customer Assurance. Refer to appendix A, "QMS Customer
Support," for information on customer support.