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6 Troubleshooting 73
E
6.2 Troubleshooting
Check the applicable items listed below if this product does not operate correctly.
If the problem is not resolved even after taking the following measures, contact an
office listed in "Appendix B Contact Information" (
pg.75).
*: If the expansion ROM initialization value where this product is installed is "Disable" the "!!!
BX600-FC42E BIOS, ***" message will not be displayed at system startup. If starting this products
BIOS is necessary, set the ROM (Option ROM SCAN) setting in this servers BIOS to "Enable".
Symptoms Items to be checked Remedies
This product is not
recognized by the
server.
Is the "!!! BX600-FC42E
BIOS, ***" message
displayed at the startup of
the server?
*
If the message is not displayed, turn off the
server, open the cover, and check that the
4Gbit/s FC I/O Module is inserted properly in
an expansion board slot.
"2 Installing the 4Gbit/s FC I/O
Module"(pg.49)
Is "Emulex *****"
displayed in the Device
Manager when performing
the system from the
Control Panel?
If the message is not displayed, check that the
driver is correctly installed.
"4 Installing Drivers and Utilities"(pg.53)
The device
connected to this
product cannot be
recognized.
Is the connected device to
the board supplied with
power?
Turn on the connected device to the board
first, and then turn on the server after
connected device to the board has started up.
Are all cables connected
correctly?
Check that all connectors are engaged
securely.
Is the connected device to
the board set up correctly?
Check the settings according to the manual for
connected device to the board.
This product does
not operate
properly.
Are all cables connected
correctly?
Check that all connectors are engaged
securely.
Is the connected device to
the board set up correctly?
Check the settings according to the manual for
connected device to the board.
Is this product set up
correctly?
Check the settings, using LightPulse Utility/
NT or HBAnyware Utility.
"5 4Gbit/s FC I/O Module Details
Setting"(pg.62)
Is the server set up
correctly?
Check the settings according to the "User’s
Guide" provided with the server.