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- Troubleshooting Your LifeBook
7 If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed
troubleshooting information.
8 If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: 8fujitsu@us.fujitsu.com
Web site: http://www.computers.us.fujitsu.com/support.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.
• IF YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED, YOUR SUPPORT REPRESENTATIVE MAY BE ABLE TO HELP
YOU MORE QUICKLY BY GIVING ADDITIONAL SUGGESTIONS OVER THE PHONE.
• DO NOT RETURN A FAILED NOTEBOOK TO YOUR SUPPLIER UNTIL YOU HAVE TALKED TO A SUPPORT
REPRESENTATIVE.