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Troubleshooting
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■ Check the port and cable for bent or broken pins.
■ Make sure that the printer is shared on the network (if applicable).
■ Reinstall the printer driver. For more information, see your printer’s
documentation.
You receive a “Printer queue is full” error message
■ Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in
Windows 2000 Server:
1 Click Start, Settings, then click Printers. The Printers window opens.
2 Double-click the icon for the printer you want to use.
3 Click Printer. If there is a Use Printer Offline option on the menu, click
it to clear the check mark.
- OR -
Click
Printer. If there is a Connect option on the menu, click it to
connect to the printer.
■ Stop and restart the spooler service. For more information, see your
operating system’s documentation.
■ Wait until files have been printed before sending additional files to the
printer.
■ If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer’s documentation for more
information about adding additional memory.
You receive a “Printer is out of paper” error message
■ After adding paper, make sure that the printer is online. Many printers have
an online/offline button that you need to press after adding paper.