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Troubleshooting
www.gateway.com
To repair the master boot record:
■ At a DOS command prompt, type fdisk/mbr, then press ENTER.
You need to troubleshoot an IDE hard drive
■ Use the GWScan utility to test a hard drive’s ability to read data and to
measure seek times and transfer rates. GWScan can also repair some errors
that may develop on IDE hard drives.
To download the GWScan utility:
■ Search for the utility at support.gateway.com. For information about
how to use GWScan, go to:
ftp://ftp.gateway.com/pub/hardware_support/drivers/
win3.x_and_dos/mass_storage/hard_drives/7510801.txt
Internet
You cannot connect to the Internet
■ If you are using a telephone line to access the Internet, make sure that your
server is connected to the telephone line and the telephone line has a dial
tone.
■ If you are using a telephone line to access the Internet, make sure that no
one else in the business is using the telephone line.
■ If you are using a telephone line to access the Internet and you have the
call waiting feature on your telephone line, make sure that it is disabled.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem. For more
information, see “Modem (telephone dial-up)” on page 95.
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
lost your Internet connection, or your ISP is having technical difficulties.
Re-type the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.