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Chapter : Troubleshooting | 38
5. Troubleshooting
5
This chapter gives information about troubleshooting your NETGEAR Wireless Cable Gateway.
For the common problems listed, go to the section indicated.
• Have I connected the gateway correctly?
Go to “Basic Functions” on page 38.
• I cannot access the gateway configuration with my browser.
Go to “Connecting to the Gateway’s Main Menu” on page 39.
• I have configured the gateway but I cannot access the Internet.
Go to “Troubleshooting the ISP Connection” on page 40.
• I cannot remember the gateway’s configuration password or I want to clear the
configuration and start over again.
Go to “Factory Default Settings” in Appendix A.
Tip: NETGEAR provides helpful articles, documentation, and the latest
software updates at http://www.netgear.com/support.
Basic Functions
After you have turned on power to the gateway, you should do the following:
1. Check to see that the Power LED is on.
2. Check that the numbered Ethernet LEDs come on momentarily.
3. After a few seconds, check that the local port link LEDs are lit for any local ports that are
connected.
If any of these conditions does not occur, refer to the appropriate following section.