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First steps
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First steps
If you have problems with your convertible tablet PC, try these things first:
■ Make sure that the AC power adapter is connected to your convertible
tablet PC and an AC outlet and that the AC outlet is supplying power.
■ If you use a power strip or surge protector, make sure that it is turned on.
■ If a peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and
fixing the problem.
■ If you added or removed peripheral devices, review the installation
procedures you performed and make sure that you followed each
instruction.
■ If an error occurs in a program, see the program’s printed documentation
or the online help.
Software support tools
Your convertible tablet PC may include the following support tool to help you
diagnose and fix problems:
■ PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your convertible tablet PC and determine its
configuration. PC Doctor provides 85 professional diagnostic tests directly
from your convertible tablet PC.
This support tool is available by clicking/tapping
Start, All Programs, then
clicking/tapping
Gateway Utilities.
Help and
Support
For more information about troubleshooting, click/tap
Start, then click/tap Help and Support.
Type the keyword troubleshooting in the Search box
, then click/tap the arrow.