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Chapter 17: Troubleshooting
www.gateway.com
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your convertible tablet PC has a v.90 modem, the speed at which you can
upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92
modem, the speed at which you can upload data is limited to 48K. Your ISP
may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1 Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or
DVD/CD-RW drive.
2 Click/Tap Help, then click/tap Support Web Site.
3 To check your modem connection speed, click/tap the Direct Dial
option. After your modem connects, move the mouse pointer over
the
Dial-Up Networking icon (located next to the clock on your
taskbar). Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by your convertible tablet PC
■ Make sure that the line connected to the modem is working and plugged
into the appropriate port on your convertible tablet PC. See “Right Side”
on page 5 to make sure that the connections have been made correctly.