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Troubleshooting
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The display has pixels that are always dark or too bright
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to a
minimum. If you feel these pixels are unacceptably numerous or dense on your
display, contact Gateway Technical Support to identify whether a repair or
replacement is justified based on the number of pixels affected.
DVD or DVD/CD-RW drives
Your convertible tablet PC does not recognize a disc
■ The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■ The modular drive may not be inserted completely into the modular bay.
Press the module into the bay, then try to access the disc again.
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your convertible tablet PC.
■ Your convertible tablet PC may be experiencing some temporary memory
problems. Shut down and restart your convertible tablet PC.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 287.
An audio CD does not produce sound
■ Make sure that the CD label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your convertible tablet PC.
■ Make sure that the volume control on your convertible tablet PC is turned
up. For more information, see “System key combinations” on page 30.
■ Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume” on page 102.
■ Make sure that Mute controls are turned off. For more information about
the mute setting, see “System key combinations” on page 30 or “Adjusting
the volume” on page 102.