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Troubleshooting
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■ If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your convertible tablet PC. Some
telephone cables do not meet required cable standards and may cause
problems with the modem connection.
■ Shut down and restart your convertible tablet PC.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click/Tap Start, then click/tap Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click/tap
Printers and Other Hardware.
3 Click/Double-click/Tap/Double-tap the Phone and Modem Options
icon, then click/tap the
Modems tab.
4 Click/Tap your modem, then click/tap Properties. The Modem
Properties dialog box opens.
5 Click/Tap the Diagnostic tab, then click/tap Query Modem. If
information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
Help and
Support
For more information about modem troubleshooting,
click/tap Start, then click/tap Help and Support.
Type the keyword modem troubleshooting in the
Search box , then click/tap the
arrow.