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Chapter 17: Troubleshooting
www.gateway.com
■ The convertible tablet PC is in Portrait or Secondary Landscape orientation.
Though changing the orientation should not slow the convertible
tablet PC considerably, try changing back to Primary Landscape
orientation.
Passwords
Your convertible tablet PC does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your convertible
tablet PC for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your convertible tablet PC is having
problems
■ The card is incorrectly inserted. Eject the card and re-insert it with the label
side up. For more information, see “Adding and removing a PC Card” on
page 252.
■ Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 282.
Pen
The convertible tablet PC does not respond to the pen
■ You are not using the correct pen. Use only Penabled digitizer pens by
Wacom such as your convertible tablet PC’s pen. The convertible tablet PC
does not respond to some other tablet pens or plastic pens.