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Chapter 17: Troubleshooting
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■ Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see “Left Side” on page 3 and “Back”
on page 274.
■ If you are using powered speakers, make sure that they are plugged in and
turned on.
■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on
page 287.
■ Your convertible tablet PC may be experiencing some temporary memory
problems. Shut down and restart your convertible tablet PC.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 243.
A DVD movie will not play
■ Make sure that the label or side you want to play is facing up, then try
again.
■ Shut down and restart your convertible tablet PC.
■ Clean the DVD. For more information, see “Cleaning CDs or DVDs” on
page 287.
■ DVD discs and drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your convertible
tablet PC’s delivery address. The regional code for the United States and
Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional
code must match the regional code of the disc. The regional code for the
disc is on the disc, disc documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
■ Make sure that the InterVideo program has been installed on your
convertible tablet PC. See “Playing a DVD” on page 124 for more
information.
A DVD does not produce sound on a TV
■ Audio is not transmitted through the S-Video out jack. Use the built-in
speakers, a set of headphones or external powered speakers, or connect
your convertible tablet PC to a stereo system to hear sound while playing
a DVD.