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Operating Overview 2-21
Error Codes
Recoverable Error Codes
A recoverable error is one that is defined as an anomaly that will cause the printer to
pause until the user resolves the error.
The other two types of errors are: warning errors, which will highlight a potential
problem to the user but does not cause the printer to stop operation, and unrecoverable
errors, which are generally irresolvable by the user and will cause the printer to stop
functioning altogether.
Also note that if the printer is in the Menu state, error messages will not be displayed
until the printer is back in the Ready state.
Note: Brackets [ ] in the Message column indicate variables.
MESSAGE EXPLANATION SOLUTION
OFFLINE The printer is offline.
Press to set the printer online.
CANCELING JOB The printer is canceling current print job.
[COLOR] INK OUT,
REPLACE CART
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is out of ink.
Replace the appropriate cartridge.
[COLOR] CART
FAULTY, REPLACE
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is faulty.
Replace the appropriate cartridge.
[COLOR] CART
MISSING, INSERT
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is missing.
Insert the appropriate cartridge.
[COLOR] PRNT-HD
FAULTY, REPLACE
One of the printheads (Black, Cyan, Magenta
or Yellow) is faulty.
Replace the appropriate printhead.
[COLOR] PRNT-HD
MISSING, INSERT
One of the printheads (Black, Cyan, Magenta
or Yellow) is missing.
Insert the appropriate printhead
PRNT-HD ACCESS
COVER OPEN
The Printhead Access Cover is open.
Close the cover to resume printing.
TOP COVER OPEN The Top Cover is open.
Close the cover and press to resume
printing.
PAPER JAM, OPEN
TOP COVER
There is paper jammed in the printer.
Open the Top Cover to remove paper. When
finished, close the Top Cover and press to
resume printing.
CARRIAGE JAM,
OPEN TOP COVER
The Carriage is jammed.
Open the Top Cover to clear obstruction.
When finished, close the Top Cover and press
to resume printing.
CARRIAGE JAM,
OPEN ACC COVER
The Carriage is jammed.
Open the Printhead Access Cover to remove
obstruction. When finished, close the
Printhead Access Cover and align printheads.
LEFT BACK PANEL
OUT
The left side of the Back Panel has not been
inserted properly.
Open the Rear Access Cover and ensure that
the left side of the panel is properly installed.
RIGHT BACK
PANEL OUT
The right side of the Back Panel has not
been inserted properly.
Open the Rear Access Cover and ensure that
the right side of the panel is properly installed.
TRAY 2 PAPER
GUIDE REMOVED
One of the Paper Guides in Tray 2 has been
removed.
Insert the Paper Guide back into Tray 2.
TRAY 3 OPEN OR
GUIDE REMOVED
Tray 3 is either open or one of its Paper
Guides has been removed.
Ensure that both the Paper Guides are
properly installed and that Tray 3 is inserted
into the printer.
MNL FEED LOAD
[TYPE] [SIZE]
You have chosen to print through Tray 1.
Load the paper type and size as specified in
the LCD Panel and press to continue
printing.