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3 Troubleshooting Your PC
Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 45
If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . . 47
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 49
Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 52
If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . 56
If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 57
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 57
If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60