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Troubleshooting Analysis Guide (TAGs) 3-51
TAG 035: Out of Toner or ADD TONER Indicator On
Error Code: 035
Possible Causes: Photoconductor unit
Toner cartridge seal not removed
Toner cartridge empty
High print coverage
Possible Defects: PCL board
Developer unit connectors or wiring
An 035 error may occur if the print coverage exceeds 25%. Do not run high print coverage
jobs for extended periods of time.
1
Power-on-reset the printer.
• Run test prints.
Is error code 035 displayed?
No: Continue.
Yes: Perform the every-call cleaning procedure, described in Chapter 9, “General Printer
Maintenance”. Clean the toner patch sensor and the printhead lens, then continue.
2
Check the voltages, as described in Chapter 9, “General Printer Maintenance”.
Are the voltages correct?
No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
3
Has the photoconductor unit been replaced recently?
No: Continue.
Yes: Go to #5 in this TAG.
4
Replace the photoconductor unit.
• Run 200+ test prints to reduce toner concentration in the developer unit.
Has the problem been resolved?
No: Reinstall the original photoconductor unit and continue.
Yes: The photoconductor unit was at fault. Turn to TAG 002: Check & Problem Resolution.
5
Has the seal has been removed from the toner cartridge?
No: Continue.
Yes: Go to #7 in this TAG.