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3-8 Troubleshooting Analysis Guide (TAGs)
TAG 002: Check & Problem Resolution
1
Complete any actions directing you to this TAG.
• Make sure all connectors, covers, parts, and hardware have been reinstalled.
In the course of resolving the printer problem, did you complete the every-call
cleaning procedure?
No: Continue.
Yes: Go to #3 in this TAG.
2
Clean the printer thoroughly, following the every-call cleaning procedure described below.
1 Remove these major printer supplies:
• Photoconductor unit; place it in its protective packaging
• Cleaner unit
• Developer unit
•Fuser unit
2 Inspect and vacuum the printer:
• Inspect the areas in the printer around the developer unit, cleaner unit, photoconductor
unit, and fuser unit for damage and wear.
• Vacuum these areas to remove all excess toner, contamination, and/or foreign objects.
3 Clean internal areas:
• Clean the erase lamp with a cotton swab.
• Clean the printhead bias plates with a soft cloth.
• Clean the LED lens with a cotton swab, making sure no lint remains on the lens.
4 Inspect and clean the fuser unit:
• Inspect the unit for damage and contamination; repair or replace as necessary.
• Clean the fuser unit connector, both on the fuser unit and in the printer, with a cotton swab.
• Vacuum in and around the rollers to remove excess toner, contamination, and any foreign
objects.
• Reinstall the fuser unit.
5 Inspect and clean the developer unit:
• Inspect the unit for damage or contamination; repair or replace as necessary.
• Clean any excess toner from the developer unit with a soft cloth.
• Clean the toner patch sensor lens with a cotton swab, making sure no lint remains on the
lens.
• Vacuum the felt areas around the magnetic roller, being careful not to vacuum toner from
Note
Follow the procedure described in this TAG when you have
completed an action to resolve a problem, and are sent to
this TAG from another TAG
Warning
The fuser unit may be hot