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HP Color Copier User’s Guide
6-3
Warranty Service
Express Service
To obtain HP express repair service, the customer must contact an HP service
office or an HP Customer Support Center for basic troubleshooting first.
If a customer unit needs a minor part replacement and these parts can
normally be replaced by the customer, the customer-replaceable components
may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for
any part that HP asks to be returned.
For some repairs, the HP Customer Support Center may direct customers to
designated Authorized Service Providers who are certified by HP to service
the HP Color Copier.
Warranty Upgrades
Extended warranties and service option upgrades may be obtained through
your local HP authorized dealer or HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by calling
HP at 1-800-446-0522.
Returning Your HP Color Copier for Service
Before returning your HP Color Copier for service, you must call HP
Customer Support. See Chapter 7, “Support Services,” for steps to take before
calling Customer Support.
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