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If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing
color bars or patterns, check for depleted ink cartridges, and replace the ink
cartridge that corresponds to the defective color bar or color pattern. If there is no
depleted ink cartridge, remove and reinstall all ink cartridges to make sure they
are properly installed. Do not remove the depleted cartridge until you have a new
ink cartridge available to replace. For information about how to install new
cartridges, see
Replace the ink cartridges.
2. Calibrate the linefeed. For more information, see
Calibrate the linefeed.
3. Align the printhead. For more information, see
Align the printhead.
4. Clean the printhead. For more information, see
Clean the printhead.
5. If none of the previous steps have helped, contact HP support to replace the
printhead. For more information, see
HP support.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
prints, a Print Quality Diagnostic page can help you determine if the printing system
is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
Print quality troubleshooting 61