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Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint and Printer Apps,
check the following:
• Make sure the printer is connected to the Internet using an Ethernet or wireless
connection.
NOTE: You cannot use these web features if the printer is connected using a
USB cable.
• Make sure the latest product updates have been installed on the printer. For more
information, see
Update the printer.
• Make sure Web Services is enabled on the printer. For more information, see
Set up
Web Services using the printer’s control panel.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the printer
to the network and that the Ethernet cable is securely connected to the printer. For
more information, see
Solve Ethernet network problems.
• If you are connecting the printer using a wireless connection, make sure the wireless
network is functioning properly. For more information, see
Solve wireless problems.
• If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line, the
attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements. For
more information, see Web Services specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these
settings in either the printer’s control panel. If these settings are not updated, you
will not be able to use Web Services.
For more information, see
Set up Web Services using the printer’s control
panel.
TIP: For additional help on setting up and using Web Services, visit HP
Connected (
www.hpconnected.com).
Chapter 5
64 Solve a problem